Shipping Policy

All orders are processed in 1-3 business days. Orders are not processed during holidays or weekends. The estimated delivery time of your order depends on your shipping location. Shipping is free on orders over $300 or with order of PortaWell® or PortaWell® Mini for orders within Continental US. We ship using USPS and FedEx. We ship all orders out of Hooper, Utah. We do not offer free shipping to PO boxes.

We ship anywhere in the United States and Internationally to many countries. Contact us at support@myportawell.com for shipping rates for international sales.

You will receive an email notification with your tracking information so please include a valid email address with your order. You will also receive an email notification of delivery of the package.

All shipments include a tracking number. Please contact the shipping company directly with the tracking number to help locate your shipment. We are not responsible for theft after the shipment is delivered.

We ensure our delivery alerts will help you stay on top of your orders. You may contact our customer service team at support@myportawell.com.

If you don't receive your order at the estimated time, it could mean either your order is delayed or is lost. Please contact your local shipping service. You may also contact our support team to know the exact location of your order support@myportawell.com. We are not responsible for theft after the package has been delivered.

You may contact us at support@myportawell.com, and upload a picture of the damaged item.

We ship internationally using FedEx International. We can give you shipping cost and shipping time estimate when you contact us at support@myportawell.com. Customer is responsible for any custom tariffs, duties or taxes. We do have a harmonization code that streamlines international shipping.

At the time of checkout, the final order cost will reflect the tax charges that reflect your location's state tax laws. Currently we only charge Utah State Taxes.