Return Policy

At PortaWell®, we strive to ensure your satisfaction with every purchase. If you are not satisfied, you may return the product within 30 days of the original purchase date for a refund or exchange, subject to the following conditions.

Products must be in their original condition, unused, and with all original packaging. You must fill out our RMA form to obtain a Return Authorization Number (RA#). Include a copy of the Order Number and packing slip with your return and write the RA# visibly on the outside of the shipping package. Please tell us why you are returning our product, so we can continue to improve our service. Returns that are shipped without a Return Authorization number cannot be accepted.

A 10% restocking fee will be deducted from the refund for non-defective or undamaged products. Return shipping costs are non-refundable, unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the return shipping company.

Exchanges are subject to product availability. If the desired item is unavailable, a refund will be processed. We reserve the right to repair or send replacement parts for defective products instead of issuing a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.